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Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

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Activity overview

Latest activity by Jonny Yeu
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    Jonny Yeu created an article,

    Simplify3D and Chroma Setup

    We have a video tutorial on how to setup Simplify3D to work with Chroma and Palette™/P+™. If you have any questions, please send us a message at support@mosaicmfg.com.

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    Jonny Yeu commented,

    Hi Brian, I see that Vernon has responded to this question on our Facebook Group (https://www.facebook.com/groups/mosaic.users/permalink/247090829260826/). At this time, we're unable to invert the ...

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    Jonny Yeu commented,

    Hi John, to solve this issue, please run Splicer Distance, which can be found on your Palette's screen under Calibration > Splicer Distance. This will re-measure the distance needed for the hot ...

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    Jonny Yeu commented,

    Hi Brett, sorry to hear that you're experieincing these issues. We definitely don't want your experience to be full of frustration, so please feel free to reach out to us whenever you have any ques...

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    Jonny Yeu created an article,

    Replacing the Electronics Tray

    There are rare instances when your electronics tray may have been damaged. To check if you need a replacement electronics tray, please send a message to our Support Team to diagnose the issue. If y...

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    Jonny Yeu commented,

    Hey John, you're very welcome! Concerning the issue with the magnet, When P+ prompts you to move the magnet towards the case, it's waiting for a signal from both the hall sensor and the scroll whee...

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    Jonny Yeu commented,

    Hi Vincent, when the magnet hits Palette+'s shell, it sets off the hall sensor, which prompts Palette+ to create more filament. Palette+ will also wait for a signal from your scroll wheel saying th...

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    Jonny Yeu commented,

    Hi John, this issue occurs because the 5th Gen Makerbot printers are not currently compatible with Cura as a slicer. You would only be able to use either Simplify3D or Slic3r to create files for yo...

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    Jonny Yeu commented,

    Great to hear that you found the scroll wheel issue! Thanks, as well, for the pictures, John. I'll send you some replacement pieces right away. Please e-mail your mailing information to support@mos...

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    Jonny Yeu commented,

    Hi John, we definitely appreciate your patience and persistence throughout this process, and you're very close to completing calibration. If your Palette+ has stopped creating filament at this poin...